Metropol CRB Contact Kenya: How to Reach Metropol
Updated April 2026 • 4 min read
Need to reach Metropol CRB in Kenya? Whether you want to get a credit report, apply for a clearance certificate, file a dispute, or just ask a question, here is how to contact Metropol and what to expect from each channel.
Metropol CRB Official Contact Channels
| Official Website | metropol.co.ke |
|---|---|
| USSD | *433# (available on all Kenyan networks) |
| Physical Address | Nairobi, Kenya (see metropol.co.ke for current address) |
| Customer Support | Available via metropol.co.ke contact page |
What You Can Do via Metropol Channels
Via metropol.co.ke (Online Portal)
- Register and log in to your consumer account
- Buy a full credit report (~KES 650)
- Claim your free annual credit report
- Apply for a CRB Clearance Certificate (~KES 2,200)
- File a dispute for inaccurate listings
- Enable free credit monitoring alerts
Via USSD *433# (Quick Mobile Access)
Metropol's *433# USSD service is the most convenient quick-access channel — works on Safaricom, Airtel, and Telkom without internet:
- Dial *433# and follow the prompts
- Options include: credit status check, credit report request, credit score
- Payment via M-Pesa
- Receive results via SMS
Note: USSD results are a summary. For a full detailed PDF report, use the online portal.
How to Raise a Dispute with Metropol
- Obtain your Metropol credit report to identify the disputed entry
- Gather supporting documents (loan repayment receipts, debt clearance letter from lender, bank statement)
- Log into metropol.co.ke and navigate to the disputes section
- Fill in the dispute form, specifying the account, the nature of the error, and upload your evidence
- Submit — Metropol will investigate within 20 working days
- If the lender confirms the error or the debt is cleared, Metropol updates your record
Escalating an Unresolved Dispute
If Metropol does not resolve your dispute satisfactorily within the regulatory timeframe, escalate to:
- Central Bank of Kenya (CBK) — cbk.go.ke
Faster Check: crbcheck.co.ke
For a quick combined CRB status check (across Metropol and other bureaus) without setting up a Metropol account, use crbcheck.co.ke — KES 300 via M-Pesa, results in 5 minutes.