TransUnion Kenya: Contact Details and Customer Service
Updated April 2026 • 4 min read
If you need to reach TransUnion Kenya to request a credit report, dispute a listing, request a clearance certificate, or report an issue, this page gives you the contact information and guidance you need.
Note: TransUnion Kenya's contact details may change. Always verify the latest details on the official TransUnion Kenya website at transunionkenya.com.
TransUnion Kenya Contact Information
| Official Website | transunionkenya.com |
|---|---|
| Consumer Portal | transunionkenya.com (log in or register) |
| Physical Address | Nairobi, Kenya (see website for current address) |
| Customer Support | Available via the contact form on transunionkenya.com |
TransUnion Kenya encourages consumers to use the self-service consumer portal for most needs (report access, disputes, clearance certificates) as this is usually faster than phone or email.
What You Can Do via the TransUnion Kenya Portal
- Register your consumer account — free, uses your ID number and phone number
- Buy a full credit report — ~KES 650, instant PDF download
- Claim your free annual report — once per year, no charge
- Apply for a clearance certificate — ~KES 2,200, issued within 1–2 business days
- File a dispute — submit evidence for inaccurate or outdated listings
- Track dispute status — monitor progress of open disputes
How to Raise a Dispute with TransUnion Kenya
- Log into your consumer account at transunionkenya.com
- Access your current credit report to identify the disputed entry
- Navigate to "Disputes" or "Raise a Dispute"
- Enter the account reference, describe the inaccuracy, and upload supporting documents (repayment receipts, clearance letter from lender)
- Submit the dispute — you will receive a reference number
- TransUnion investigates within 20 working days and updates you on the outcome
If Your Dispute Is Not Resolved
If TransUnion Kenya does not resolve your dispute satisfactorily, you can escalate to the:
- Central Bank of Kenya (CBK) — cbk.go.ke — which supervises all CRBs in Kenya
Faster Alternative: crbcheck.co.ke
If you simply need to know your current CRB status quickly — without navigating the full TransUnion portal — check your status at crbcheck.co.ke for KES 300 via M-Pesa. This gives you combined CRB status across all bureaus in minutes.
Quick combined CRB check: KES 300 via M-Pesa — know your status in 5 minutes.
Check My CRB Status