How to Get Your CRB Report Without Visiting an Office

Updated April 2026 • 5 min read

You do not need to visit a CRB office, a bank branch, or any government office to get your credit report in Kenya. Everything can be done online or via USSD from your phone. This guide shows you how.

Can You Get a CRB Report Remotely?

Yes, fully. The three licensed Kenyan bureaus (TransUnion, Metropol, CreditInfo) all offer online consumer portals. Metropol additionally offers a USSD service (*433#) for those without internet access. crbcheck.co.ke provides a combined status check for KES 300 with delivery in minutes.

Method 1: crbcheck.co.ke

The simplest, no-office-required option:

  1. Open your phone browser and go to crbcheck.co.ke
  2. Create a free account — takes 2 minutes
  3. Pay KES 300 via M-Pesa when prompted
  4. Your CRB status is displayed immediately and emailed to you

No paperwork, no office, no queue. 100% remote.

Method 2: TransUnion Kenya Online Portal

  1. On your phone or computer, go to transunionkenya.com
  2. Click "Register" and complete online sign-up (requires ID number, phone, email)
  3. Complete OTP-based identity verification — no office needed
  4. Pay ~KES 650 online and download your PDF report immediately

Method 3: Metropol CRB — Online or USSD

Online portal:

  1. Go to metropol.co.ke
  2. Register, pay ~KES 650, download PDF

USSD (no internet needed):

  1. Dial *433# on any network
  2. Follow prompts, enter ID, pay via M-Pesa
  3. Receive SMS summary report

Method 4: CreditInfo Kenya Portal

  1. Visit creditinfo.co.ke
  2. Register and verify identity online
  3. Pay and download report

What You Need for a Remote CRB Check

  • Your Kenya National ID number
  • An active phone number (for OTP verification and M-Pesa payment)
  • An email address (for account creation and report delivery)
  • At least KES 300 in your M-Pesa account

That is all. No physical documents, no physical presence required.

Do Clearance Certificates Also Work Remotely?

Yes. CRB clearance certificates can also be applied for and received entirely online. After paying the fee (~KES 2,200), the certificate is emailed to you as a PDF typically within 1–2 business days. You can then print it yourself or share the PDF electronically with the requesting organisation.

No queue, no office: Get your CRB status from your phone — KES 300 via M-Pesa. Check My CRB Status

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