How to Get a CRB Report Online in Kenya

Updated April 2026 • 5 min read

Getting your CRB credit report online in Kenya is simple — you do not need to visit any office. You can get it from your phone or computer in under 10 minutes. Here is the complete step-by-step guide for each available option.

Option 1: crbcheck.co.ke — Fastest Option

For a quick combined CRB status check via mobile:

  1. Visit crbcheck.co.ke
  2. Create a free account using your ID number, phone number, and email
  3. Select "Check CRB Status" and pay KES 300 via M-Pesa Lipa Na Mpesa
  4. Your CRB status is displayed on screen and emailed to you within minutes

Cost: KES 300 | Time: Under 5 minutes | Payment: M-Pesa

Option 2: TransUnion Kenya Online Portal

  1. Go to transunionkenya.com
  2. Click "Register" — enter your full name, National ID number, phone (Safaricom/Airtel), and email
  3. Verify your identity via OTP sent to your phone number
  4. Set a strong password and log in
  5. Navigate to "My Credit Report"
  6. Choose between full credit report (~KES 650) or free annual report (if available)
  7. Pay via M-Pesa or debit card
  8. Download the PDF report instantly

Cost: ~KES 650 (full); free once a year | Time: 10–15 min (first-time registration included)

Option 3: Metropol CRB Online Portal

  1. Go to metropol.co.ke
  2. Click "Sign Up" and enter your ID number, phone, and email
  3. Verify via OTP and set a password
  4. Select "My CRB Report" from the dashboard
  5. Pay ~KES 650 via M-Pesa
  6. Download the PDF report

Cost: ~KES 650 | Bonus: free credit monitoring SMS alerts after registration

Metropol USSD Option (non-internet)

  1. Dial *433# on any network
  2. Select credit report option
  3. Enter ID number and confirm M-Pesa payment
  4. Receive SMS summary report

Note: USSD gives a summary — for a full PDF report use the online portal.

Option 4: CreditInfo Kenya Portal

  1. Visit creditinfo.co.ke
  2. Register with your ID, phone, and email
  3. Verify identity and log in
  4. Request a consumer credit report and pay (~KES 650)
  5. Download the PDF

Which Option Should You Choose?

SituationBest Option
Quick status check before a loancrbcheck.co.ke (KES 300, fastest)
Free annual checkTransUnion or Metropol portal (free 1/year)
Full detailed report for a bankTransUnion or Metropol portal (~KES 650)
Formal clearance certificateDirectly from TransUnion, Metropol, or CreditInfo portal (~KES 2,200)
No internet, feature phoneMetropol *433# USSD

What You Need to Get Your CRB Report Online

  • Valid Kenyan National ID (ID number must match the one on record with lenders)
  • A Safaricom, Airtel, or Telkom phone number (for OTP and M-Pesa payment)
  • An email address (for registration and report delivery)
  • Internet access (for portal), or any phone (for *433# USSD)
Start here for the fastest CRB check: KES 300 M-Pesa — combined status, delivered in minutes. Get My CRB Report

Related Articles