CRB Portal Kenya: How to Access and Use Kenya's CRB Portals
Updated April 2026 • 6 min read
Kenya's three licensed Credit Reference Bureaus each operate online consumer portals where you can register, access your credit report, get a clearance certificate, and file disputes. This guide explains how to use each portal and when to use crbcheck.co.ke as a faster alternative.
What Is a CRB Consumer Portal?
A CRB consumer portal is a secure online platform where individual Kenyans can:
- Register an account linked to their national ID
- Purchase and download their credit report
- Claim their free annual credit report
- View and monitor their credit score
- Apply for a CRB Clearance Certificate
- File disputes against inaccurate data
- Track the status of their disputes
The Three CRB Portals in Kenya
1. TransUnion Kenya Portal
URL: transunionkenya.com
How to register:
- Click "Register" on the homepage
- Enter your National ID number, phone number, and email address
- Verify your identity via OTP sent to your phone
- Set a password and complete the profile
What you can do: credit report (KES 650), free annual report (1/year), clearance certificate (KES 2,200), dispute filing, enquiry history.
2. Metropol CRB Portal
URL: metropol.co.ke
Additional mobile access: *433# (USSD for quick checks on any phone)
How to register:
- Go to metropol.co.ke and click "Sign Up"
- Enter your national ID, phone number, and email
- Verify via OTP
- Set a password
What you can do: credit report (KES 650), USSD status check (*433#), free annual report, clearance certificate (KES 2,200), credit monitoring alerts (free), dispute filing.
3. CreditInfo Kenya Portal
URL: creditinfo.co.ke
How to register:
- Visit creditinfo.co.ke and select consumer services
- Enter your national ID, phone number, and email
- Complete identity verification
- Create your login credentials
What you can do: credit report (~KES 650), free annual report, clearance certificate (~KES 2,200), dispute filing.
Common Issues with CRB Portal Access
| Issue | Solution |
|---|---|
| OTP not received during registration | Ensure your phone number is the one registered with the bureau; check if you are on Safaricom/Airtel/Telkom and try again |
| ID number already registered | Use "Forgot Password" — someone may have already created an account for you, or you registered before and forgot |
| Report not available after payment | Check your email inbox (PDF is often emailed); log out, log in again; contact support |
| Portal down | Try another browser, clear cache, or come back later; use crbcheck.co.ke as an alternative |
Fastest Alternative: crbcheck.co.ke
If you want a quick, hassle-free CRB status check without registering on three separate portals, crbcheck.co.ke gives you a combined CRB status check for KES 300 via M-Pesa. No portal account setup required — just register, pay, and get your CRB status within minutes.
This is ideal for:
- Quick pre-loan checks
- Pre-employment checks
- Confirming status after loan repayment
For a formal clearance certificate (required for tenders and some employment), you still need to go directly to the specific bureau's portal.
CRB Portal Security Tips
- Always access CRB portals via the official URLs — do not follow links in unsolicited SMS or email
- Never share your CRB portal password with anyone
- Use a strong, unique password for your CRB account
- If you suspect someone has created a CRB account in your name, contact the bureau immediately