How to Check CRB Status via TransUnion Kenya
Updated April 2026 • 5 min read
TransUnion Kenya is one of Kenya's three licensed Credit Reference Bureaus. It holds credit data on millions of Kenyan borrowers, submitted by banks, SACCOs, microfinance institutions, and mobile lenders. Here is how to access your TransUnion CRB report.
About TransUnion Kenya
TransUnion Kenya (formerly known as CRB Africa) is a subsidiary of TransUnion, one of the world's largest credit reporting companies. It is licensed by the Central Bank of Kenya and is responsible for collecting, processing, and sharing credit information on Kenyan consumers and businesses.
How to Get Your TransUnion Kenya CRB Report
Method 1: Online Portal
- Go to transunion.co.ke and click on "Consumer" or "Personal Credit".
- Register for a consumer account using your national ID or passport number, full name, and email address.
- Verify your identity through an OTP sent to your phone.
- Once registered, log in and request your credit report.
- Your first annual report is free. You can download it as a PDF.
Method 2: Via crbcheck.co.ke
The fastest way to get an instant TransUnion-sourced report is via crbcheck.co.ke. Sign up, submit your details, pay KES 200–300 via M-Pesa, and your report is ready in minutes with no manual registration required.
What Does a TransUnion Kenya Report Show?
- Personal details — Your name, ID number, and addresses on record
- Credit summary — Number of active accounts, total outstanding balance, worst status
- Credit accounts — Details of every loan facility linked to your ID
- Negative listings — Any defaults, NPLs, or fraud flags
- Enquiries — Lenders who have checked your TransUnion report
TransUnion Credit Score in Kenya
TransUnion also provides a credit score alongside the report. This score ranges from 200 to 900. Higher scores indicate lower credit risk. A score above 700 is generally considered good by most Kenyan lenders.
How to Dispute Errors on Your TransUnion Report
If you find incorrect information in your TransUnion report, you can raise a formal dispute by:
- Logging into the TransUnion consumer portal.
- Selecting the entry you believe is incorrect.
- Submitting a dispute with supporting documentation.
- TransUnion will contact the lender and resolve the dispute within 30 days.
TransUnion Kenya Contact Details
For customer support and dispute resolution, contact TransUnion Kenya via their website at transunion.co.ke or email their consumer services team.